How To Prepare for a Visit to the Vet
We are sure that you have expectations of us when you come to visit. Of course you would like our hospital to be a safe and friendly environment. You expect a clean facility and personal attention. Our clients want to receive the highest quality care and have their pets treated utilizing cutting-edge medical techniques. Did you know, though, that we have expectations of you as well? Use the following information as a checklist to prepare for your next visit.
Provide proper restraint for your pet.
All pets should be appropriately restrained. Dogs and cats should arrive in a carrier or with a well-fitted leash and harness/collar. Pocket pets should be in some type of enclosed carrier. The waiting room at the vet’s office can be a stressful place for any pet, and even the best-behaved pet can act differently than normal.
Be aware of your pet’s behavior.
If your pet has a history of being aggressive or overly enthusiastic with other pets or people, let the staff know immediately. They may be able to move you to an exam room quickly so that you can avoid unwanted interaction. Pay attention to how your pet is behaving, and remember that not all pets appreciate being approached by other animals. Please also inform the staff if your pet does not do well for a certain procedure or situation. We want to make your visit as stress-free as possible
Bring pertinent medical records along with you.
It is important that we know when your pet was last vaccinated, what medications it is taking, and what types of medical problems have been treated in the past. It is sometimes easiest to keep a three-ring binder with this information in it, especially if you have changed veterinary hospitals.
Be prepared to describe your pet’s symptoms.
You would be surprised how many times pets arrive with a handler who has no information about what is going on with the animal! It is important that we know this information so that we can accurately and effectively treat your pet. Make sure that the person attending the appointment knows what symptoms are occurring, what and how much the pet is eating, what the pet’s bathroom habits have been like, and any recent changes in the pet’s environment or routine. The more information that we have, the more quickly (and cost-effectively!) we can arrive at a diagnosis.
Make payment arrangements before your visit.
We do expect payment at the time of service, regardless of who is bringing the animal in. We are able to take cash, debit cards, personal checks with appropriate identification, and all major credit cards. If you anticipate needing to make payment arrangements, please call or ask ahead of time so that we can discuss your options with you.
We hope we meet all of your expectations, and we love having clients that meet ours as well.
We accept walk-ins during our Doctor's Hours to meet your busy lifestyle. If you’d prefer to make an appointment, we offer those too!
News & Events
Keep Your Pet Healthy All Year Round!
We offer plans for puppies, kittens, adult dogs & cats. With affordable monthly payments and our convenient hours, it's the best value in helping your pet live a longer & healthier life! Call us at 630.355.5300 for more information!
Meet Our Adoptable Animals!
We are currently fostering some great puppies, dogs and a cat available for adoption! Visit our Featured Foster page HERE to view all animals available for adoption and make an appointment to meet them at our clinic by calling us at 630.355.5300!
New Dog or Puppy? Time For Training!
Training is an important part of any dog's life. From providing mental stimulation to exercise and proper socialization, training will help in the development of a great canine companion. Enrollment is now open for Behavior Training Classes. The cost of a 6-week session is $120. Classes will be held at Springbrook Animal Care Center, 2759 Forgue Dr., Naperville (off Route 59 at 95th). Please call (630)428-0500 to register your pet. For specific training questions only, please email: email@example.com.