Frequently Asked Questions
WILL I SEE THE SAME VETERINARIAN EVERY TIME I BRING MY PET IN USING YOUR NON-APPOINTMENT SYSTEM?
That’s up to you! Our veterinarians are available 7 days a week, and our non-appointment system is designed with busy schedules in mind. If you would like your pet to be seen by the same veterinarian each time you visit, we strongly encourage you to make an appointment. If you don’t schedule an appointment, your pet will be seen by the first available doctor. Whether you schedule an appointment or opt to walk-in, we will work to make sure you and your pet’s needs are met.
IT SEEMS LIKE IT’S ALWAYS BUSY HERE. ARE THERE TIMES WHEN IT’S NOT SO BUSY?
Absolutely! Due to the quality of care and long-standing relationships with our clients, we understand our hospital can be a busy place. However, we are always staffed accordingly and attempt to minimize wait times. Please note, our busiest times are the weekends and right before doctors’ hours end during the weekday. The slowest times (and best times to come in) are during weekdays, especially from 10 a.m. to 5 p.m.
IS THERE ANYONE THERE OVERNIGHT TO WATCH MY PET?
Yes! We have assistants on duty every night to carefully monitor all of our recovering, emergency, and pet hotel (boarding) clients. For pets who require intensive care, we offer treatment in our advanced ICU rooms. In the event of an overnight emergency, a veterinarian is on-call for any pet staying at our hospital.
THE DOCTOR SEEMS TO BE RECOMMENDING A LOT OF TESTS THAT I’M NOT SURE ARE NECESSARY. DOES MY PET REALLY NEED ALL THAT?
At Naperville Animal Hospital, our goal is to provide the best care possible which, at times, may also be the most expensive. However, we work hard to provide affordable options that meet your pet’s health needs. We encourage honest conversations with your doctor so he or she can develop the best individualized treatment plan for your pet. Our team understands circumstances vary between clients and are committed to helping you make a decision that is best for you and your pet.
MY DOG OR CAT SEEMS TO BE GETTING A LOT OF SHOTS. ARE ALL THOSE REALLY NECESSARY?
Modern medicine has provided many options to protect our pets from some of the most common diseases. However, what is right for one pet may not be right for yours. As a result, our staff will discuss the course of treatment that is best for your pet based on health, lifestyle, environment, and other important factors. As with all veterinary care, please remember the final decision is yours. Our job is to inform and to help you make an educated decision.
WHAT DO I DO IF MY PET IS SERIOUSLY SICK OR INJURED AND YOUR CLINIC IS CLOSED?
If a pet emergency should occur, we’re here to help. For an emergency during doctor’s hours, when the veterinary team is seeing walk-in clients as well as appointments, you may bring your sick or injured pet immediately to the hospital. This includes the following hours:
Monday – Friday: 8:00AM – 7:00PM
Saturday: 8:00AM – 3:30PM
For veterinary emergencies after hours, please call us at (630) 337-3070 to reach our Emergency Veterinarian on Staff. This includes Sundays, After Hours on Weekdays & Holidays. Depending on the situation, the veterinarian will advise if you need to come in right away.
DO YOU OFFER FINANCING OPTIONS?
Pets are family too and should be treated as such to keep them in top shape! In order to provide options for unforeseen expenses, we have partnered with CareCredit to offer veterinary financing. There are several different plans available to meet your needs.
Whether you use it to cover annual expenses like preventative care check-ups or for unexpected costs like pet prescriptions or ER services, the CareCredit healthcare credit card makes it easy to give your pets the care they need, when they need it.
Here are some of the many small and large animal veterinary procedures for which you can use your CareCredit healthcare credit card:
- Annual check-ups
- Spay and neutering
- Teeth cleaning
- Emergency services
- Care of chronic pet diseases
- Pet Food and Nutrition
- Surgical Procedures
We accept walk-ins during our Doctor's Hours to meet your busy lifestyle. If you’d prefer to make an appointment, we offer those too!
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Are you a walker, a runner or just looking for a day of fun? Join us for the 5K Dog Dash! Open to all ages, Dogs run FREE with a paid human. All benefiting disabled veterans! Register HERE.